Ibis Poznan Centrum

The service was horrible. When we are waiting in line, the front desk took care of customers who came after us. When we encountered the front desk, they don’t speak in English at all so my boyfriend has to communicate with them in Polish. Since this is 3 star hotel, I expected the people at the front desk would be able to communicate in English to give bare minimum service. The room smells smokey so that I thought somebody smoked cigarette before in the room in my first thought. The room location was horrible because it was noisy. I wouldn’t recommend to stay this hotel, especially non-Polish speakers.

Nice spacious room and comfy bed with basic bedding, not that much furniture in the room. A few instant coffee and tea bags are provided in the room. However when I asked the reception for a classic black tea bag as it wasn't provided in the room he simply said " go to the bar" meaning buy one! I expected ibis to be more generous with their guests as I've experienced overseas.

+ the room and hotel itself is nice, location perfect but breakfast is too expensive for what you get - on our second day we were sleeping when other guests came into our room. We went to the reception and asked what happened and the brunette woman, around 40ish said „i booked other people on your room, well I can make mistakes too“ and that’s it. Then in the evening our door lock stopped working. Two different staffs told us they will repair it in the morning, but they didn‘t repair it until we ckecked out. We always had to ask someone to let us in with the masterkey. Last but not least, we did get one orange juice as an apology by the (I believe) manager (quite young, blong hair) but that was it. The other staff wasn‘t even friendly. In fact most of them were a little rude. Won‘t stay here again unfortunately because the service isn‘t justified

Quite depressing rooms in dark colours. It looks like the rooms were refurbished on budget a while ago and is still missing ome maintenance. The reception area shared with Novotel Hotel is really nice. Good service at the reception desk! Perfect, central location with a shopping mall and restaurants just across the road! In total Hotel is just OK. You can find better hotels in Poznan within the same price range.